"Thank you so much for all your meticulous hard work on our antique Steinway upright. I'm amazed at how clean and bright it looks, and it sounds even better than I expected. I know it isn't an easy job to chisel more than 100 years of dirt out of an old piano, but you made it look fresh and new inside and out. The fine detail work you did on replacing the hammers, and all the parts of the action, have made the piano such a pleasure to play. I couldn't be happier with the look, sound, and feel of the piano now that it's back in my home. It's an heirloom to us, and you have made it a treasure. Thanks again!" - J.R. - Ann Arbor, MI

"Richard has been tuning my piano for several years now, and I must say I've always been very pleased. He arrives on time, is unfailingly polite and gets right to work. He immediately remembers the characteristics of my piano, like a family doctor caring for a child. After he's finished, the piano again has strength, clarity, and presence. I would recommend Richard Cromwell to the discriminating pianist." - P.B. - Birmingham, MI

"Richard, Piano sounds rich and wonderful. I appreciate your hard work and craftsmanship. If artisanship was a word, I would have used it." - D.M. - West Bloomfield, MI

"I've been playing the Steinway since you left this evening and I'm overwhelmed by the fine job you've done. You really do have the piano in the best condition I've ever known it to be in, by far. The tone is brilliant but mellow; the touch is wonderfully balanced and responsive. It's also been many years since the pedal worked so well. Thanks again for the wonderful work." - T.C. (Dearborn)

"The residents were delighted with the purchase of a new piano for Glacier Hills. We have already had a small violin and piano recital and a number of hymn sings. Our music therapist is very pleased, too, to have such a great instrument for her sessions. We are even planning a full piano recital to dedicate it properly. Thanks to Richard for all of his help in picking it out!" - P.J. - Ann Arbor, MI

"Thanks for a great job on my (Steinway) 'B'." - A.K. - Bloomfield Hills, MI

"With sincere appreciation for your kindness, effort, diligence, and professionalism. My family and I really appreciate all you have done. The piano is phenomenal!" - M.T. - Bloomfield Hills, MI

"We are very pleased with our piano and appreciate the professionalism, patience, and consideration with which we were treated by Richard Cromwell. We have already recommended the store and Mr. Cromwell to others considering purchasing a piano." - J & M.L - Novi, MI

"Richard – I appreciate all of your help and look forward to a long term relationship with you regarding my new Steinway! It’s a beautiful piano and I know my family will enjoy it for years to come. Thanks again." - S.C. - Birmingham, MI

"I wanted to express to you how grateful I am in having your help on obtaining a new instrument for our family. It has really brought 'quality time' back into our busy lives and the girls are looking forward to piano lessons. Once again, thank you for your patience and kindness in helping me deal with my insurance as well. We certainly won’t hesitate to look you up when it’s time to upgrade and I will not hesitate in recommending you to family and friends as I know they will get the most pleasant experience as I did." - T.D. - Bloomfield Hills, MI

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